Your mother probably taught you that “please” and “thank you” are magic words. And while you may apply those words liberally in your personal life, do you use them as frequently in your professional life? If you’re not, you may actually be hurting your bottom line. At NEWT, we know that business is more than just your business phone and internet. It’s about staying connected with people. That connection isn’t limited to just your customers, it’s also about your employees.
In a study by Globoforce, gratitude was tied to profitability. The study found that 67% of employees are motivated by praise from a manager. It also found that organizations that recognize their employees have 14% better employee engagement, productivity and customer service than those without. And other data indicated that 78% of people would work harder in their jobs if they were recognized.
Needless to say, those are some pretty powerful numbers. So what can you, as a small business owner or manager, do to boost an attitude of gratitude in your own office?
Productivity is tied to how workers perceive their position. If they feel unnoticed they fall into going through the motions of their job. A simple but heartfelt “thank you” when a project is completed or work is finished ahead of schedule will do wonders for your business. Taking the time to show your coworkers you appreciate their efforts will give them motivation to work harder for better results. This is much simpler than company team building retreats (wink).
Everyone contributes. Write a thank you to a member of your support staff such as janitorial, administrative assistants or other workers. We are all very thankful for the work these employees do (think bathrooms and getting your messages) and we should show it. Pick up the phone and let them know. Make an office message board to leave thank you notes or even short letters of praise.
Gratitude improves attitude. You will have fewer problems and more cooperation between coworkers. Asking your employees to show gratitude makes them examine the better points of their work and that of others. They will be better team players and solo workers too, if they know the fruits of their labor are appreciated.
Helping your employees feel a little more appreciated doesn’t require a system or program. How much time and effort you expend is completely in your control and the effects may be immediate. It’s a win-win situation that may improve the morale and the profitability of your business.
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